Due to the hygienic nature of skincare products, Chantely Beauty follows a strict return and refund policy.
Eligibility for Returns / Replacements
Returns or replacements shall be accepted only under the following circumstances:
Incorrect product delivered
Product received in damaged, leaked, tampered, or expired condition
Missing items from the order
Once your return product is received and inspected, we shall process the Replacement. If Eligible, delivery will be done within 3-5 working days.
Return Request Timeline
Requests must be raised within 5 (five) days from the date of delivery
Customers must provide clear images and/or an unboxing video as proof
Conditions
Products must be unused, unopened, and in original packaging
Products damaged due to misuse, improper handling, or storage shall not be eligible
Promotional, discounted, or combo products may be non-returnable unless defective
Refunds
Refunds are applicable only for prepaid orders
Approved refunds will be Credited within 3–5 business days
Refunds shall be credited to the original payment method within 3-5 working days.
Product Suitability
Customers are advised to conduct a patch test prior to use. Skin reactions or dissatisfaction after product usage shall not be grounds for refunds.
Shipping Policy
All the orders will be delivered within 3-5 working days .l
Contact Information
To raise a return or refund request:
Email: customercare@chantelybeauty.com
Phone / WhatsApp: (91) 996 417 7790
Managed by –Â CHANTELY BEAUTY PRIVATE LIMITEDÂ
